Upgrade Assistant is Here to Help You Take Back Your ServiceNow Upgrades!

On December 10, 2020, Bravium Labs proudly announced the release of its second ServiceNow product, Upgrade Assistant. In an effort to continue innovating the way ServiceNow development teams successfully operate their instances, Upgrade Assistant joins the fight alongside the Best Practice Engine to help customers take back their instances.

As new upgrades are offered bi-annually for ServiceNow customers, so are new features, improvements, and security reinforcements, among other things. A tenet of high-quality instance management in ServiceNow is preparing for these updates and being ready to execute them successfully.

However, the battle endures as customers inadequately log indexes of their past upgrades and lose track of the customizations committed to their instance. The risk of technical debt and major functionality breakage ensues as there is no effective way to fortify your instance and manage the upgrade in a timely manner. Damaging losses in time and money are incurred by the ServiceNow platform team as they try to get back on track, but the workload is too large and the excitement around upgrading becomes smaller and smaller.

Our mission at Bravium Labs is to help ServiceNow customers to take back their instances. Just as there is risk in anything, there are also opportunities for improvement. BPE proved that developing and managing a ServiceNow instance doesn't have to be risky or inefficient. Upgrade Assistant is here to aid every ServiceNow customer in their battle against bad upgrade experiences.

The 3 U’s Framework

We see a better way of ensuring upgrades in ServiceNow run smoothly and maintain the quality of your instance. The process can be simple, but often becomes complex to complete. At Bravium Labs, we have formulated a simpler way of thinking about it from start to finish: The 3 U’s Framework.


The very first step before taking any action toward a new release should be understanding what the current state of your instance is. The steps involved in understanding the condition of your instance are varied depending on your implementation history, but a few things remain consistent.